To provide every customer with a professional, timely, and high-quality service, we ask all customers to review and agree to the following policies before booking.
1. Appointments and Bookings
Appointments must be scheduled in advance and are subject to availability. An appointment is considered confirmed once YEN Auto Detailing confirms the date, time, and service location.
2. Customer Location & Service Area
YEN Auto Detailing provides mobile detailing services within our regular service area.
If the customer’s location is outside our regular service area or requires significant travel, an additional travel fee may apply.
Any applicable travel fee will be communicated to the customer before the appointment is confirmed.
YEN Auto Detailing reserves the right to accept or decline services located outside our normal service area.
3. Vehicle Access
The customer must provide a safe and suitable location for the service, as well as access to the vehicle.
When required, the customer may need to provide access to water and/or electricity depending on the service booked and previously agreed conditions.
4. Cancellations & Rescheduling
We ask customers to provide as much notice as possible when canceling or rescheduling an appointment.
Last-minute cancellations or no-shows may be subject to a fee or loss of deposit, when applicable.
5. Late Arrivals
Customers are expected to be available at the scheduled appointment time. Significant delays may reduce the time available to complete the service or may require the appointment to be rescheduled.
6. Vehicle Condition
Our advertised prices are based on vehicles in normal condition.
Vehicles with excessive dirt, heavy staining, excessive trash, pet hair, vomit, bodily fluids, mold, or other special conditions may require additional services and additional charges.
The final price for certain services may be determined after inspecting the vehicle.
7. Additional Services
Services such as pet hair removal, headliner cleaning, engine cleaning, or other specialty services may have an additional charge. The customer will be informed before any additional work is performed.
8. Personal Belongings
Customers are responsible for removing money, documents, electronics, valuables, and personal belongings from the vehicle before the service.
YEN Auto Detailing is not responsible for personal belongings left inside the vehicle.
9. Pre-Existing Damage
Before beginning the service, we may document the vehicle’s condition with photographs or videos.
YEN Auto Detailing is not responsible for pre-existing damage, stains, normal wear and tear, loose parts, deteriorated paint, cracked leather, damaged plastics, or other conditions that existed before the service.
10. Weather
Because we are a mobile detailing service, weather conditions may affect the ability to perform a service.
In the event of rain, snow, extreme wind, extreme temperatures, or other conditions that may affect the quality or safety of the service, YEN Auto Detailing may reschedule the appointment.
11. Payments
Payment is due upon completion of the service unless other arrangements have been agreed upon in advance.
We accept the payment methods specified by YEN Auto Detailing at the time of booking.
12. Refunds
Detailing services are performed directly on the customer’s vehicle. Therefore, refunds are generally not provided once the service has been completed, unless YEN Auto Detailing determines that a different resolution is appropriate.
13. Customer Satisfaction
Our goal is for every customer to be satisfied with the results.
If there is an issue directly related to the service performed, please contact us as soon as possible so we can review the situation and work toward a reasonable resolution.
14. Photos & Videos
YEN Auto Detailing may take photos or videos of the vehicle before, during, and after the service for documentation and marketing purposes.
Personal customer information will not be publicly shared without consent.
15. Right to Refuse Service
YEN Auto Detailing reserves the right to refuse or cancel a service when the vehicle’s condition, location, access, safety concerns, weather, or any other circumstance prevents the service from being performed safely or properly.
16. Acceptance of Policies
By booking a service with YEN Auto Detailing, the customer acknowledges that they have read and agree to these policies.
